Context
The client operates a main business as a food delivery company. They identified a significant operational challenge concerning the financial settlements between drivers and restaurants, which created a bottleneck in their operations.
Problem Identification and Consequences
The client recognized that drivers were either required to carry substantial amounts of cash or faced complications with daily accounting reconciliations. This situation necessitated a solution that would allow effective management of funds for each driver in the fleet, ensuring safe and straightforward transactions with customers and restaurants. Upon further exploration, the client discovered similar issues in other aspects of their business and in other companies, leading them to prioritize these challenges. This shift in focus spurred the idea of developing a financial management platform tailored for businesses, attracting initial interest and partnerships from financial institutions and prospective clients even before the product's development.
Solution Implementation
To address the core issue and allow for the evolution of the product into a more expansive solution, we began by assessing the feasibility of the proposed system. The initial step involved creating virtual cards. The client provided comprehensive guidance and granted us full responsibility for product development. A significant challenge was managing the pace of delivery while laying a robust foundation for future expansion. Coordinating with financial institutions, which were integral yet had limited availability and suboptimal APIs, required us to streamline communication and represent the client’s needs effectively. This approach demanded a deep understanding of the client's issues and objectives from our entire team.
Business and Product Gains
Within three months, we launched a fully operational product that quickly onboarded its first clients and successfully passed all compliance tests. The product provided a seamless user experience; drivers could manage transactions through a mobile application, and managers had the ability to oversee fleet funds with comprehensive reporting features. This solution not only resolved the initial problem but also enhanced overall operational efficiency and customer satisfaction.
